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Developing a Mini-Course on Delegation

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Your team of management consultants has been retained by a senior manager who is concerned about the effectiveness of his managers.

He would like your team to develop a mini-course on delegation. The course should be designed to improve the interest in and the delegation skills of his managers. He also wants the mini-course to address any ethical issues involved in delegation.

Effectively address the following questions:

What is delegation?
Why is the ability to effectively delegate important to a manager?
Why is the ability to effectively delegate important to the company?
What can and cannot be delegated?
What is the difference between "dumping" and delegation?
What ethical issues are inherent in delegation?
Why do many managers have a difficult time delegating effectively?
Why is effective communication a direct link to successful delegation?

In answering these questions your team should include practical examples from your own experience or research of both good and poor delegation scenarios.

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What is delegation?

Delegation is the handing of a task over to another person, usually a subordinate. It is the assignment of authority and responsibility to another person to carry out specific activities. It allows a subordinate to make decisions, i.e. it is a shift of decision-making authority from one organizational level to a lower one.

source: en.wikipedia.org/wiki/Delegation

For example, a strategic planning manager effectively delegates the task to his subordinates with respect to specific departments such as operations, marketing, human resources, etc. When the different tasks delegated to subordinates is complete, the manager reviews everything, rectify errors and mistakes and compile it to present it to his seniors. Therefore, we can observe that delegation leads to effective and efficient distribution of tasks in an organization and allows employees all levels to participate in the functioning of the organization and take important decisions. Further, a good delegation creates confidence among the employees at lower levels as they feel more attached to the company with increased level of decision making authority and autonomy with regards to their work. Whereas, a poor delegation leads to chaos, confusion with respect to authority and responsibility and poor performance with respect to tasks assigned.

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Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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