I need help creating a training program for employees answering the telephone.© BrainMass Inc. brainmass.com September 24, 2018, 4:09 pm ad1c9bdddf - https://brainmass.com/business/human-resources-management/creating-a-customer-care-training-program-574574
This training program contains the steps of answering the customer call, of putting customers on hold; respond to a complaining customer, closing the conversation. One should greet the customer pleasantly, listen to him carefully. Take initiative to solve the problem and speak in a professional language. Close the call pleasantly.
TRAINING PROGRAM FOR ANSWERING THE TELEPHONE FOR CUSTOMER CARE
Steps to be followed while answering a customer call:
1. The customer interaction with the company starts even before you get on the line. Don't allow the phone to ring more than 3 times.
2. Greet the customer pleasantly. Even if you are tired talk in a pleasant voice as if you ...
This training program contains the steps of answering the customer call, of putting customers on hold, respond to a complaining customer, closing the conversation. 433 words + references.