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Creating a Customer Care Training Program

I need help creating a training program for employees answering the telephone.

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This training program contains the steps of answering the customer call, of putting customers on hold; respond to a complaining customer, closing the conversation. One should greet the customer pleasantly, listen to him carefully. Take initiative to solve the problem and speak in a professional language. Close the call pleasantly.

TRAINING PROGRAM FOR ANSWERING THE TELEPHONE FOR CUSTOMER CARE

Steps to be followed while answering a customer call:
1. The customer interaction with the company starts even before you get on the line. Don't allow the phone to ring more than 3 times.
2. Greet the customer pleasantly. Even if you are tired talk in a pleasant voice as if you ...

Solution Summary

This training program contains the steps of answering the customer call, of putting customers on hold, respond to a complaining customer, closing the conversation. 433 words + references.

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