Preparedness of FedEx to deal with internal resistance to technology changes.© BrainMass Inc. brainmass.com October 25, 2018, 4:45 am ad1c9bdddf
Preparedness of FedEx to deal with internal resistance to technology changes
Fred Smith, the CEO of FedEx, wrote a paper on logistical challenges facing firms in the newly emerging information technology sector. He argued that companies could not afford to maintain large inventories of expensive spare parts for computers and other data processing machines. He concluded that a new system to move parts quickly through overnight, door-to-door delivery provided the solution.
The daily packages for FedEx were 186 in 1973 and rose to 3M packages in 1998. By 2008 packages delivered daily were eight million in 2008.
Internal resistance to technology changes in FedEx, as identified by Share (2011) are as follows:
? Reducing Change Resistance: Employees
"The most significant recent change at FedEx was a massive reorganization announced Jan. 19, 2000. The company consolidated ...
This solution identifies how FedEx handles with internal resistance to technology changes.
Process Identification and Analysis of Pilot Process
Your Learning Team represents a group of employees or managers in the organization and has been selected to run a pilot process improvement team.
Continuing with the previously selected organization, prepare a thorough paper in which you choose a specific process for improvement in your selected organization. Include the following items in your paper:
a. A description of the process targeted for improvement
b. A flow chart of the process (in its current state) to be analyzed
c. Quality tools that you would recommend using to collect and present data from this type of process.
d. Conclude your paper by providing recommendations for process improvement strategies for your selected process. Be sure to include a discussion of how your quality improvement strategy is linked to the strategic goals of the organization.