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Sarah's Flower Designs is a fledging, home-based business in Madison, Wisconsin, consisting of three employees. Sarah, the owner, handles all of the floral arrangements. Her assistant, Mark, handles the purchasing of flowers, related materials, and takes telephone and walk-in orders from customers. Mark also keeps the financial and client records in order. Kim is the delivery driver and makes local deliveries to homes and businesses.

Sarah's Flower Designs is looking to upgrade its computer system (an older model PC) to help keep up with the growing demand of their customers. They would like to house their client information and order histories on their new system, as well as bill their customers electronically. They also want Kim to have a way to keep track of customer addresses and specific delivery instructions while she is on the road. What IT recommendations would you make for Sarah's Flower Designs?

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IT Recommendations

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First of all, they need to upgrade their system and buy a PC or PC's with latest configurations. This is to ensure that the computer can handle all software applications and valuable database.

Secondly, they can consider putting up a full fledge ecommerce portal, wherein they can ...

Solution provided by:
Sheetal Jain, PGDM
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  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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