eCommerce, mCommerce, cCommerce, and More

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1. Define C2C e-commerce and provide at least two examples.

C2C is generally defined as Consumer to Consumer, Customer to Customer, or Citizen to Citizen transactions. In contrast, B2B or Business to Business is when two organizations transact, such as the relationship between PayPal and eBay.com where one offers products for sale and the other processes payments between buyers and sellers.

In a similar fashion, two examples of C2C would be with individuals interacting with each other, such as with websites like BrainMass.com between a student customer and expert customer. Other systems like Craigslist or Etsy is self-similar where independent people as customers of a website offer an ecommerce product or service directly to consumers.

Links for further research:

> http://education-portal.com/academy/lesson/consumer-to-consumer-c2c-e-commerce-definition-business-model-examples.html

> http://en.wikipedia.org/wiki/Consumer-to-consumer

> http://www.businessnewsdaily.com/5084-what-is-c2c.html

2. Define collaborative commerce and the elements of collaborative commerce. What are the drawbacks to collaborative commerce?

Collaborative commerce is also known as C-Commerce; it's a business to business transaction where both parties work together in partnership, cooperation, or "collaboration" to make transactions more effective.

Harvard Business School (HBS) refers to collaborative commerce as, "companies sharing data, processes, and even employees with their customers and vendors to increase speed and efficiency...sharing [knowledge] information is not enough—new business models and organizational structures must be built around this open-door policy to reap maximum benefit."

The drawbacks to C-commerce is "collaboration" or cooperation itself. Can you get others to collaborate or participate with what you have in mind - especially if they are located within another department or company? As discussed by HBS collaborative commerce, "require[s] commitment and change across a number of areas: governance, strategy, process design, information technology infrastructure, people management, culture and change, and measurement." As long as everyone is on the same page, C-commerce would work effectively, but not always.

Links:

> HBS: http://hbswk.hbs.edu/archive/5108.html

> http://www.techopedia.com/definition/30999/collaborative-commerce-c-commerce

> http://www.investopedia.com/terms/c/ccommerce.asp

3. Define knowledge management and the six tasks achieved by having a knowledge management system.

Knowledge is the somewhat the same as information; and the term, "Knowledge Management [System] is often used interchangeably with the concept "Information Management [System]." Thus, knowledge management refers to managing an organizations information, data, or knowledge. How does a company manage its info? Imagine all the data that flows both inside and outside of an organization. What should be shared between which workers; what must be known by certain employees, management, stakeholders, or board members; and what needs to absolutely remain a trade secret only known by the business owner? On top of that, if the company operates electronically, what information, including passwords are known by the IT or technical department? Who can be trusted and how much information or knowledge should be shared?

* For starters, review the data suggested on this website for greater clarification of the subject matter: http://www.knowledge-management-online.com/Definition-of-Knowledge-Management.html

* Northeastern University's College of Business [NUCB] references one plus five tasks, or what they label a refinery of "stages" that are achieved by having a knowledge or information system:

1. "Acquisition: Information and knowledge is either created within the organization or can be acquired from many ...