Who are your stakeholders for this project? What characteristics do you look for when identifying a project stakeholder? Assume that each business unit and department has a director at the head and the three managers who report to each director. Identify the project sponsor and list your rationale for your decisions.
Scenerio: This is a company designs and develops outdoor shopping malls and small office complexes.There are employess at headquarters and 2 sites out of the country. It will be led by the Information Technology (IT) department and you, a member of the IT department, have been assigned by your CIO to lead the entire project.Implementing this project, Standard Customer Relationship Management Processes (SCRMP), involves business process re-engineering and large scale system implementation. Staff resources have been allocated for this project from IT and from the following major business units:
1.Sales (Chicago HQ, Ottawa CN): Establishes and maintains the relationship with the lease customer. Needs to be aware of the status of lease arrangements and customer problems.
2.Product Fulfillment (Denver, Ottawa CN): Processes, evaluates, and approves development and leasing contracts. Makes changes to customer information if notified.
3.Customer Service (Denver): Resolves problems for customers and acts as the 24/7 call center for lease or customer related issues. Makes changes to customer information.
4.Billing (Chicago HQ): Deals with rental payments, invoice issues, and follow-ups. Makes changes to customer information. Provides financial information to sales and executive management.
5.Marketing (Chicago HQ): Reviews sales and future development data and determines marketing opportunities.
I know that this is quite a bit of information, but what I need to know is HOW do I know who is a stakeholder? HOW do i look for the answers to the above questions?
A stakeholder is someone who is affected by the project. In this scenario, stakeholders include organizational management/owners, organization employees (such as the one in each of the above mentioned department including directors and managers) and organizational customers because they will be ...
Who are your stakeholders for this project? What characteristics do you look for when identifying a project stakeholder?
Stakeholder Analysis and Mission Statement Development
Choose a company or an industry in which you have worked or would like to work. It could be a hospital or a physician practice.
Write a 700 to 1000 word paper and include the following:
Identify all the important stakeholders for the entity.
Determine the primary aims/objectives of each stakeholder.
Assess the power of each stakeholder to affect the company's strategic plans, and how it may apply that power.
Explain how the company might respond to the possible actions of each stakeholder.
Recommend tradeoffs that company managers could make to accommodate the stakeholders in a way that optimizes the company's own performance.
Include a minimum of three peer-reviewed references, not including the textbook.
Format your paper consistent with APA 6th guidelines.
The following is a generic mission statement for a primary care physician group practice. You have been hired as a consultant by the group to review the statement and make suggestions for revising it. Before you begin any revisions, what information do you want to know about the group and its environment? From where will you get that information?
"Serving all patients in need of care, Riverside Family Care Associates, Inc., a private physician group practice, provides the highest quality health care services to our patients and their families in a compassionate and caring environment. Riverside Family Care constantly strives to provide care in a cost-effective manner and to continuously improve customer satisfaction and patient care."
Write a 400- to 600-word paper and include some assumptions about the group and its environment, and prepare a draft of a new mission statement, including explanations for all your proposed changes. Be sure to take into account the growing trend toward consumer-driven health care.
Include a minimum of two peer-reviewed references, not including the textbook.
Format your paper consistent with APA 6th guidelines.View Full Posting Details