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    Who are your stakeholders for this project? What characteristics do you look for when identifying a project stakeholder? Assume that each business unit and department has a director at the head and the three managers who report to each director. Identify the project sponsor and list your rationale for your decisions.

    Scenerio: This is a company designs and develops outdoor shopping malls and small office complexes.There are employess at headquarters and 2 sites out of the country. It will be led by the Information Technology (IT) department and you, a member of the IT department, have been assigned by your CIO to lead the entire project.Implementing this project, Standard Customer Relationship Management Processes (SCRMP), involves business process re-engineering and large scale system implementation. Staff resources have been allocated for this project from IT and from the following major business units:

    1.Sales (Chicago HQ, Ottawa CN): Establishes and maintains the relationship with the lease customer. Needs to be aware of the status of lease arrangements and customer problems.
    2.Product Fulfillment (Denver, Ottawa CN): Processes, evaluates, and approves development and leasing contracts. Makes changes to customer information if notified.
    3.Customer Service (Denver): Resolves problems for customers and acts as the 24/7 call center for lease or customer related issues. Makes changes to customer information.
    4.Billing (Chicago HQ): Deals with rental payments, invoice issues, and follow-ups. Makes changes to customer information. Provides financial information to sales and executive management.
    5.Marketing (Chicago HQ): Reviews sales and future development data and determines marketing opportunities.
    I know that this is quite a bit of information, but what I need to know is HOW do I know who is a stakeholder? HOW do i look for the answers to the above questions?

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    Solution Preview

    A stakeholder is someone who is affected by the project. In this scenario, stakeholders include organizational management/owners, organization employees (such as the one in each of the above mentioned department including directors and managers) and organizational customers because they will be ...

    Solution Summary

    Who are your stakeholders for this project? What characteristics do you look for when identifying a project stakeholder?