1. How are customer results and investor results synergistic and how may they conflict with one another?© BrainMass Inc. brainmass.com October 25, 2018, 1:37 am ad1c9bdddf
We all are aware of the fact that the measurement of customer satisfaction is difficult, however it is possible to be done with the help of customer results. Customer results are the results that count. The customer results render an organization with an edge in handling their customer relationships (Ulrich, Zenger, Zenger & Smallwood, 1999). Unlike any other tool, the Customer Results Survey offers several benefits to an organization, which are as follows:
? It facilitates an organization in making recognition of the most commonly used customer strategies.
? This customer result surveys provide an opportunity to an organization in looking for tailored feedback from their customers.
From last number of years as competition is increasing most of the investors are not happy with the performance and execution of their investment advisors and due to this reason they had started making their own decision along with the help of various analytical tools and the knowledge of market they had collected (Fischer & Fischer, 2008). These analyses and estimations done by investors are known as investor results.
Analysis of Customer Results and Investor Results
Customer results ...
The solution examines customer and investor results synergistic.
Organizational Structure Internal Report Concerns
Internal report concerning the change that is occurring at Synergetic Solutions. Write an analysis of the issues involved in this simulation. In the analysis, include the following:
? Describe at least three internal and external forces of change for Synergetic Solutions.
? What factors does a leader in this organization need to consider to implement a change strategy successfully?
? Describe at least two change models the leader might employ.
? Evaluate the communication necessary to implement change using these models.
? What kinds of resistance might the leader expect to see in Synergetic Solutions?
? Identify and explain at least five kinds of resistance.
? What strategies might you employ to manage each of these areas of resistance?View Full Posting Details