Managing Conflict
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Discuss how you would know that your team was in conflict and what would be a technique you would use to resolve it. You may wish to research the conflict-resolution model used by Dennis A. Romig (1996) in Breakthrough Teamwork, which is quite effective. It is also recommended that you research the Myers Briggs Type Indicator (MBTI) as well as the DiSC model. While you are conducting this research, also consider that no one model is without flaws or inconsistencies. You should always review differing opinions before coming to a conclusion about the most appropriate course of action.
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If there were a conflict in my team:
1. I would ascertain the cause of the conflict;
2. Evaluate the reasons why the persons were in conflict;
3. Try to understand if this was a personality based conflict or a conflict of ideas related to an issue.
4. I would try to initiate a rational evaluation of the conflicting options and a decision by consensus.
5. If this fails, I would resort to decision making through majority opinion.
According to Dennis A. Romig (1996) in Breakthrough Teamwork says that a secure and friendly work environment alone is not enough for teamwork. There ...
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