Purchase Solution

British Airways

Not what you're looking for?

Ask Custom Question

See the full case in the attached file.

Please help with the following case study found in the textbook: Managing Organizational Change: A Multiple Perspectives Approach written by Ian Palmer, Richard Dunford, and Gib Akin (2006). Please answer questions in detail.

Questions

Review the swipe card story, drawing on each of the following change perspectives discussed in Chapters 7 and 8:
? Organization development
? Sense-making
? Change management
? Contingency
? Processual

1. From each change perspective, what are the key issues to understanding the wildcat strike?

2. Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the future. What lessons emerge from each perspective and what recommendations would you draw from each in
constructing your advice to BA management? If appropriate, role-play the presentation of this advice to senior management of BA.

3. Is there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card issue? Why?

4. What broad conclusions emerge from this analysis?

Purchase this Solution

Solution Summary

This explanation provides you a comprehensive argument relating to British Airways

Solution Preview

1. From each change perspective, what are the key issues to understanding the wildcat strike?
From the perspective of organizational development, there should be a planned, top-down, organizational-wide effort to increase the organizational effectiveness and health. On the other hand the wild cat strike happened because there was forced imposition. There was a unilateral decision taken to introduce swipe cards. It was unplanned because it was introduced at the start of the summer quarter at the start of the peak holiday season.

From the perspective of sense making: The management needs to form an awareness of the key elements relevant to the situation. In addition, the management must form an understanding of the means in some bounded context, based on past experiences, training, education and cognitive capabilities. Finally making decision by generating alternative response action to control the situation, identifying the objectives, constraints, and factors that influence the feasibility and desirability of each alternative. In BA the management did not form an awareness of key elements; they did not realize that the move was being interpreted to manipulate their working patterns. The management did not understand the importance of not introducing an unpopular system before the peak season. Finally, this was not a decision made by examining different alternatives and evaluating them properly. This was an ad hoc decision taken by the management without considering its consequences.
From the point of view of change management, there strength of ...

Solution provided by:
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
Recent Feedback
  • "I read your comments, and thank you for this feedback. Do I need to find other studies that applied this methodology Ive used? That's where I'm stuck at."
  • "Thank you kindly sir. "
  • "Excellent and well explained. --Thank you kindly. "
  • "Awesome notes. I appreciate you."
  • "I have the follow-up project and I will assign that to you very soon. "
Purchase this Solution


Free BrainMass Quizzes
Organizational Behavior (OB)

The organizational behavior (OB) quiz will help you better understand organizational behavior through the lens of managers including workforce diversity.

SWOT

This quiz will test your understanding of the SWOT analysis, including terms, concepts, uses, advantages, and process.

Motivation

This tests some key elements of major motivation theories.

Team Development Strategies

This quiz will assess your knowledge of team-building processes, learning styles, and leadership methods. Team development is essential to creating and maintaining high performing teams.

Production and cost theory

Understanding production and cost phenomena will permit firms to make wise decisions concerning output volume.