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Reactive crisis management plan, automotive

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How do I develop a reactive crisis management plan. What are the steps??

ABC Motors has just discovered that their newly released sports utility vehicle has an alignment defect that makes it prone to rollovers.

Create a reactive crisis management plan for ABC Motors.

How do I develop a reactive crisis management plan for the following

The public involved..

Can you give me some examples...

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Solution Summary

An outline of a crisis management plan in a reactive situation.

Solution Preview

1. Acknowledge the problem and that the company is working on a solution.
2. Notify the appropriate agencies, labor unions, and employees.
3. Send out ...

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