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Listening during high emotions

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Leaders can assist their employees in controlling their emotions and moods in the workplace through emotional intelligence. Emotional intelligence is the ability to detect and manage emotional cues. There are five dimensions to emotional intelligence: self-awareness, self-management, self-motivation, empathy, and social skills. Self-awareness is being aware of your feelings. Self-management is managing those feelings. Self-motivation is the ability to move forward despite setbacks. Empathy is sensing how others are feeling. Social skills consist of the ability to handle the emotions of others.

1. Using the five dimensions (listed above) how it may help leaders assist their employees in controlling emotions, attitudes, and moods in the workplace? What is the influence of trust and respect?

2. What is the importance of listening during high emotions?

3. Can you provide tips on how to separate personal situations and feeling away from the work environment? What are the advantages and disadvantages of making this separation?

4. Elaborate on the following statement:

Everyone has different personalities and characteristics; therefore, leaders often use different leadership styles in the workplace. Leaders also learn from former bosses and from past experiences. All those factors have an influence on the way one leads.

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The solution examines listening during high emotions.

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LEADERSHIP AND EMOTIONAL INTELLIGENCE

"Leaders can assist their employees in controlling their emotions and moods in the workplace through emotional intelligence. Emotional intelligence is the ability to detect and manage emotional cues. There are five dimensions to emotional intelligence: self-awareness, self-management, self-motivation, empathy, and social skills. Self-awareness is being aware of your feelings. Self-management is managing those feelings. Self-motivation is the ability to move forward despite setbacks. Empathy is sensing how others are feeling. Social skills consist of the ability to handle the emotions of others".

1. Using the five dimensions of emotional intelligence, how it may help leaders assist their employees in controlling emotions, attitudes, and moods in the workplace?
To control the employee's emotions, attitudes, and moods, the leader should be aware of his own feelings. In so doing, the leader could be more cautious in dealing with him in such a way ...

Solution provided by:
Elisa Valdez, PhD
Education
  • Bachelor of Science in Business Administration, University of the Philippines
  • Master in Business Administration, Saint Mary's University
  • Doctor of Philosophy in Education, University of the Philippines
  • Doctor in Business Adminstration (IP), Polytechnic University of the Philippines
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