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Decision Making Process (Programmed or non program decision)

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Describe a situation in a company that requires a complex decision.

List the decision-making steps in the example and chart them in a flow chart in Word.

Was this a programmed or a non-programmed decision? Why?

Which level of the organization led the decision-making process (top, mid-level or supervisory level)?

What level of risk and conditions of uncertainty existed in the situation you describe?

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Solution Preview

1. The situation in the company is such that a new project for launching furniture through a web site is to be undertaken. The sponsor of the project is the company.

2. Programmed decision: This is because the fixed steps in the company are predetermined and all decision makers know these. Unless, these decisions are taken, the sponsor will not approve the steps outlined in the flowchart the project.

3. Middle level decision-making: please note that the top level is actually ...

Solution Summary

In one to three sentences, each question below is answered. A flowchart is attached for further clarification.

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See Also This Related BrainMass Solution

Describe and explain how the conditions, under which decisions are made, have changed for managers in the last 30 years

Can you help me get started on this assignment?

1. Describe and explain how the conditions, under which decisions are made, have changed for managers in the last 30 years. Are more decisions today likely to be programmed or non-programmed? Explain your answer with appropriate examples.

2. For the three companies listed below, find the statements of ethics/social responsibility and conduct published by them. Compare and contrast the statements of ethics and social responsibility of the three companies. According to you which of the three statements is the most ideal one? Give reasons to support your selection. Draw up an ideal statement of ethical and socially responsible business practices for an organization of your choosing. Why do you think your statement is ideal? Substantiate your views by providing relevant examples.

Starbucks Coffee (see http://starbucks.co.uk/en-GB/_Social+Responsibility)

Johnson & Johnson (see http://www.jnj.com/our_company/fast_facts/social_and_environmental_responsibility.htm)

Ben and Jerry's Ice Cream (see http://www.benjerry.com)

3. In an ideal scenario, if a company has laid out the organizational objectives very clearly and has clear strategies for achieving those objectives, there is no need to identify the controls and implement them in carrying out the strategies. Do you agree with this statement? Give reasons and examples to support your views.

4. Why is benchmarking an important component of total quality management (TQM) programs? Do you believe a company could have a successful TQM program without using benchmarking?

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