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    Business Ethics- Return of product by customers

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    If you were a store manager and someone return a product back to the store after the return policy has expired what would you do. Let them return the item or make them keep it. Give details and solutions and analyze the situation.

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    As per rules, I can simply deny the refund. However, the decision to let them return the product or make them keep it will be taken after analyzing the situation or circumstances. In other words, from ethical perspective, it is necessary to ascertain about the circumstances that prompted the person to return the product. For example, if the customer is genuine and wants to return the ...

    Solution Summary

    Business Ethics - return of product by customers is discussed in the solution.