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    Transformation and throughput processes for PetMed

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    Identify key transformation or throughput processes and looking at the relationships between them. To do this we will be drawing on the Burke-Litwin Causal Model.

    Limit your analysis to the transactional variables they identify in the article.

    Those variables are:

    Structure (Burke-Litwin describes structure as the arrangement of the functions, people responsibilities, authorities, communication and interactions in a way that supports the organization's mission, goals and strategy. Identify the organizational structure of PetMeds, and comment on how well it fits - or not - with the PetMeds' strategy , as described in module 2. Be sure to specify the structure by type: matrix, team based, functional or product departmentation, organic/mechanistic, etc..)

    Tasks and Skills (Unique or core competencies)

    Management practices (e.g. participative or centralized decision making)

    Systems and Policies (information systems, financial, marketing, production, human resources, etc.)

    Work unit climate


    Individual needs and goals

    In a paper,

    Identify each of the throughput variables in your organization and explain how they are interrelated. Focus on whether they fit together or work toward opposite ends. For example, Does the Human Resource System staff the organization with workers who have the right skills for the requirements of the production system? Does the compensation system quash motivation, or the climate support individual needs and goals? Does the structure fit management practices?
    What synergies/problems does this cause?

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    Solution Preview

    Transactional Analysis of PetMed Express

    PetMed Express that is doing business as 1-800-PetMeds is America's prevalent Pet Pharmacy and a publicly traded company. It serves prescription and non-prescription pet medications along with health and nutritional add-ons for dogs, cats and horses. The company serve millions of gratified customers on a national scale from one place (About Us, 2009). At 1-800-PetMeds, company executives and employees are speedily altering the way America buys pet medications like by phone, fax, mail and the Internet.

    With its unique efforts, the company make the purchasing of pet medications as gentle, expedient and cost-effective as achievable. To accomplish this objective of the company, it had continuously empowered in state-of-the-art information systems and infrastructure along with trained Customer Care representatives and a licensed pharmacy and veterinary staff (PetMed Express Inc., 2009). The company is overturning the distribution of pet medications by concentrating on customer satisfaction and delivering savings and expediency to its customers.

    The goal of the company is to encourage pet health, save customers' time and money and allow them to choose the best and unique products. Due to this strategy of the company it had sponsored PetHealth101 as a source for pet behaviour, sicknesses and medications. Company's state-of-the-art pharmacy has 14 pharmacists on staffs that offer the best in pharmaceutical care for our customers' pets (PetMed Express Inc., 2009). These pharmacists are also supported by a staff of 42 pharmacy technicians and 112 Customer Care representatives so that our customers order processing can be made accurate and speedy. The company's executive offices are situated in Pompano Beach, Florida.

    Burke-Litwin Causal Model was developed by Litwin and others but subsequently it was refined by Burke in the late 1980's. This model considers various key features which are as follows:

    ? This model considers twelve theoretical conceptions i.e., organizational variables.
    ? This model makes out between the culture and the climate of an organization.
    ? Differentiates between transformational and transactional dynamics (Falletta, 2005).

    Here in this case of PetMed we will undertake an analysis ...

    Solution Summary

    The expert examines transformation and throughput processes for PetMed.