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Training Costs

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Jim worked as a laborer for a gas utility in Winnipeg, Manitoba. When the opportunity came to apply for a backhoe/front-end-loader operator job, he was excited. Three people applied. To select the one who would get the job, the company asked each of them to go out and actually work on the backhoe for a day. Jim felt his chance for the job disappear because he had never even driven a tractor, let alone used a backhoe. When he went out, he did not know how to start the tractor, let alone used a backhoe. When he went out, he did not know how to start the tractor. One of the other backhoe operators had to show him. He managed through the day, and to his surprise, did better than the others. He was given the job.

On his first day at the new job, one of the other backhoe operators showed him where to check the hydraulic fluid and said, "These old Masseys are foolproof. You will be okay." Jim taught himself how to dig a hole by trial and error. He initially believed that the best way was to fill the bucket as much as possible before lifting it out of the hole and emptying it. He would wiggle the bucket back and forth until it was submerged and the curl it. When it came out of the hole, the earth would be falling off the sides. This job was not so difficult after all, he thought.

He cut through his first water line about two weeks after starting his new job. Going into a deep, muddy hole did not make the crew happy. After Jim cut through his third water line, the crew chief pulled him aside and said,"You are taking too much earth out with each bucket, so you don't feel the bucket hitting the water line; ease up a bit." Water lines were usually six to eight feet down, so Jim would dig until about four feet and then try to be more careful. It was then that he pulled up some telephone lines that were only about three feel deep.

Realizing that more was involved in operating a backhoe than he first had thought, he sought out Bill Granger, who was known to have broken a water line only twice in his 15 years. It was said that he was so good that he could dig underneath the gas lines-a claim that Jim doubted. Bill said, "You need to be able to feel any restriction. The way to do that is to have more than one of your levers open at the same time. Operating the bucket lever and the boom lever at the same time reduces the power and causes the machine to stop rather than cut through a line of any type." Jim began to use this method but still broke water lines. The difference now was that he knew immediately when he broke a line. He could feel the extra pull, whereas in the past he found out either by seeing water gushing up or by hearing the crew chief swearing at him. He was getting better. Jim never did become as good as Bill Granger. In fact, two years later, he applied for another job as gas repairman and was promoted, but the training as a gas repairman was not much better.

CASE QUESTIONS

1. What are the potential costs to this lack or training? Why do you think the company operated in this manner?

2. What type of training would you recommend: OJT, classroom, or a combination? Describe what the training might entail.

3. What type of training environment would you provide?

4. Who would you get to do the training, and why?

5. Would you consider purchasing a training program for a backhoe operators? Provide your rationale.

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CASE QUESTIONS

1. What are the potential costs to this lack or training? Why do you think the company operated in this manner?
There are several potential costs to this lack of training. First, there is the cost of broker water lines and the cost of telephone lines. Second, there is the cost of time and resources required to go into the hole and repair the utility lines. Third, there is the cost of lack of morale among the employees related to repairing broker lines. Fourth, there is the cost of dissatisfaction in the operators themselves and the operator leaving the position. Finally, there is the cost of getting the work done inefficiently.
The company operated in this manner because it believed that the tractor and the backhoe was foolproof. Further, the company felt that the operators could learn the job through trial and error.
2. What type of training would you recommend: OJT, classroom, or a combination? ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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