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It is not appropriate for Busy to defer the costs of training its TSRs.
The reasons are that the training revenue is received by Busy in the form of an up-front fee based on training hours that are billed to the customers to cover the cost of training Busy's TSR. This training revenue should be realized when Busy's employees are trained and the cost of training incurred. The payment for training is also realized when the training is give to Busy's employees and not when the employees provide technical support to the customer.
Basically there are two separate transactions. One is when the training is provided to the employees, costs incurred for training and revenue received for the training. The other is the realization of call revenue when the service is provided by the TSRs and the cost of ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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