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You have recently been asked to revamp the new employee training for the call center customer service representatives of an investment management firm. Using course materials to support your position, briefly write your response to the following:
· What are the essential components and/or considerations necessary to make this an effective training program? (1-2 paragraphs)
· Why are these essential? (1-2 Paragraphs)

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Solution Summary

The essential components of training customer service in an investment management company are three-fold.

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The essential components of training customer service in an investment management company are three-fold. First, there should be extensive training in the mechanics and laws of investment. This would require everyone in the department getting their Series 6 (in California) or ...

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