From the consumer's perspective, how did the retail shopping experience change over the past 10 years. How do you think it will change over the next 10 years? Incorporate ideas from the IT Supplement and Service Supply Relationships© BrainMass Inc. brainmass.com June 4, 2020, 4:49 am ad1c9bdddf
From the consumer's perspective, retail shopping experience has changed over past 10 years. Currently, the customer views the products and prices on the internet and selects those that seem to provide best value for money. The smart phone and the internet have enabled the customer to compare prices across stores and across websites. The process of decision making has changed. The consumers research products both online and in store before purchasing. When customers go ...
This solution explains service operations management. The sources used are also included in the solution.