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    Public Sector Organizations

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    Identify the challenges public sector organizations face when designing and implementing total quality management strategies

    1. What are the special issues facing public sector organizations when it comes to designing and implementing a business improvement strategy?
    2. Give some real time examples.

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    Solution Preview

    The first special issue we consider is that the goals of public sector organizations are not unambiguous. Real time example is that of the 'The Federal Financing Bank'. Its goals have included reducing the cost of government borrowing, federal budget management, and purchase any obligation of federal agencies. The criterion to define efficiency seems elusive. Another issue that faces public sector organizations is that there is resistance to business improvement from the employees. Further, business improvement programs have high costs and it is very difficult to get ...

    Solution Summary

    The answer to this problem involves improving public sector companies. The references related to the answer are also included.