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    Julie Jones was hired by a popular fast food restaurant as a

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    Julie Jones was hired by a popular fast food restaurant as an order taker and cashier. Shortly after taking the job, she was shocked to overhear an employee bragging to a friend about short changing customers. She confronted the employee who then snapped back. "Mind your own business. Beside, everyone does it and the customer never miss the money." Julie didn't know how to respond to this aggressive stance.

    What would be the practical consequences on the fast food industry and on consumers if cashiers generally shortchange customers at every opportunity?

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    Solution Preview

    People would lose all faith in the industry, and would stop patronizing fast food places. People would eventually notice.
    When they do, they would find alternate places to eat, mainly restaurants and other ...

    Solution Summary

    Julie Jones was hired by a popular fast food restaurant as an order taker and cashier. Shortly after taking the job, she was shocked to overhear an employee bragging to a friend about short changing customers. She confronted the employee who then snapped back. "Mind your own business. Beside, everyone does it and the customer never miss the money." Julie didn't know how to respond to this aggressive stance.

    What would be the practical consequences on the fast food industry and on consumers if cashiers generally shortchange customers at every opportunity?

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