Ford Motor Company: The Internal Business Prospect Perspective and Balanced Score
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For Module 3, consider the organization's mission and strategy from the perspective of its internal business processes (from your work on the case, your previous course work, and your background reading, you should be reasonably clear what such business processes are). In this section of the assignment you'll begin to identify objectives and measures relevant to that perspective. Refer back to this presentation on objectives if you need to.
Assignment Expectations:
Identify at least three objectives for improving the organization's internal business processes, and show how they relate to the mission, vision and strategy of the organization.
For each objective, develop at least one meaningful performance measure (metric).
For each objective, identify at least one expected level of performance (target).
For each objective, identify at least one new action or program that needs to be developed to ensure successful implementation of the organization's strategy (initiative).
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Solution Summary
Your tutorial includes three objectives, related measures, targets and initiatives (actions). A few sentences explain how these impact the customer and financial perspectives of the scorecard.
Solution Preview
Objective 1: Zero defects
Measure 1: Number of defects found during inspection
Target 1: Less than 1% defects
Action 1: Implement "anyone can stop the line" initiative giving line workers the right to stop the line anytime they see something that needs attention.
Objective 2: Zero safety incidents
Measure 2: Number of incidents reported
Target 2: Zero ...
Education
- BSc, University of Virginia
- MSc, University of Virginia
- PhD, Georgia State University
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