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Emotional Intelligence

This solution discusses the argument for emotional intelligence in the work place. Much of the discussion is grounded in the work of Daniel Goleman.

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Emotional intelligence has been proposed as an invaluable skill for effective leaders. Goleman's (1998) paradigm bases emotional intelligence on five elements of emotional intelligence and twenty-five emotional competencies. These five elements include empathy, adroitness in handling relationships, motivation, self-regulation, and self-awareness. The twenty-five emotional competencies are strongly associated with one of the five emotional intelligence elements listed above. The bullets below offer a brief explanation of each of the five elements of emotional intelligence:

? Empathy: This skill of emotionally intelligent individuals involves being able to read and respond appropriately to others' emotions. In the work environment, empathetic leaders understand and sympathize with their peers and subordinates viewpoints and feelings. Beyond just recognizing and caring about the emotions of others, empathetic leaders are service oriented, encourage the development of others, are politically adroit, and embrace diversity (Goleman, 1998).

? Social Skills (adroitness in handling relationships): Emotionally intelligent individuals are successful at building relationships. Solid relationships with peers, subordinates, and superiors provide support within the work environment. People with this skill ...

Solution Summary

This solution discusses the argument for emotional intelligence in the work place. Much of the discussion is grounded in the work of Daniel Goleman.

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