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    consequences of your possible response

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    Jack Billingsley is an active and ambitious young OD consultant, and he has been revelling about being in the "big time, for the first time" during his present assignment. He has begun working with several division heads--the first-reports to a CEO--whom he has barely met.
    One day Jack received a call from the office of the CEO, out of the blue. "Fletcher would like to see you," he learned from a semi-familiar voice that Jack associated with one of the CEO's immediate aides, "and not only is sooner better than later, but immediately would be best of all."
    Jack decided to provide the best, although that meant rescheduling some family business that he had planned. He was in Fletcher's anteroom within 90 minutes. He entered the inner sanctum 15 minutes later.
    Fletcher got to the heart of the matter. "I have been pleased with your work with the division officers, and I'd like your help with one of them--specifically Bob."
    To cut to the chase, Fletcher definitely saw Bob as moving into a staff role from his current line assignment, but Bob was resisting. Bob had concluded that reassignment to staff would put him in the "engine room" of the organization, and he announced to Fletcher that he would not accept the move, period.
    Fletcher had decided to persist, but to do so indirectly through Jack. "Please talk to Bob," he requested, "and get him to see the realities of how the shift will be good for both him and the organization, and especially for him."
    A few exchanges followed, but they were brief and did not change the original message. So, Jack responded with a studied recap of what he had read in many books and heard in consultant shoptalk. "It sounds like you and Bob have some important matters to discuss, one-on-one. Of course, I'll be pleased to sit in as a third person, a facilitator. But this appears to be one-on-one business."
    Fletcher looked down at his desk and replied in a measured tone, "Jack, your comments are neither responsive nor helpful."

    What do yo predict about the consequences of your possible response, both short-term and long term?

    For example one might say i'm sorry you reacted negatively, fletcher but i don't see my role that way.

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    Solution Preview

    The consequence for Jack in the longer term would be that he will not be trusted in the future for other assignments due to his failure in convincing Bob for this assignment. In the shorterm ...

    Solution Summary

    The consequence for Jack in the longer term would be that he....

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