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Communicating Policy Change: Best Practices

Stakeholders must be aware of the changes that affect them and the way in which policies are created. What are some ways in which your department informs stakeholders of any upcoming changes to policies that may take place? Are these methods effective? What could be done to improve this process?

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Stakeholders are made aware of policy changes in a variety of ways, depending upon the policy. Sometimes, a department meeting is held to introduce a new policy. This recently happened when a change to the department structure was announced. Having a meeting gave the staff a chance to ask questions and discuss the changes. Other policy items are sent out in email. This limits open discussion and can be appropriate for more routine items ("Please park on the left side of the building. We are ...

Solution Summary

This solution discusses some ways in which a department informs stakeholders of any upcoming changes to policies that may take place, the effectiveness of these methods effective and things that could be done to improve this process. Includes examples.

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