OD Consultant Can Reduce Burnout
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Scenario: Word about your wisdom must be spreading, because you are asked to lunch by another seminar participant. He has been hired as an OD consultant for a small privately owned property management company which has 30 residential properties in 10 states, each of which has been run by 10 on-site staff members. The apartment sites are supported by a corporate office staff of 12 people. After several years of growth and expansion, a slump in the market for housing caused a decline in profits from which the company has not been able to recover. The company has just undergone a hastily planned reorganization, in which one-fifth of staff was laid off. The work of those jobs was in some cases, eliminated, and in other cases, given to remaining staff.
Some remaining staff are complaining of burn out. He has the sense that many key employees are staying, not out of company loyalty, but rather, because of the difficulty of finding other jobs in the current economy.
Management is beginning to recognize the gain in profits from the decrease in payroll expenses. The housing market has not improved, however, and occupancy in their apartments remains at an all-time low. Management believes that the cut in payroll expenses and focus on business essentials will bring a regain in profits long-term. They have hired your lunch partner with the hope that he will confirm their thinking, and that your analysis can be used to motivate employees for success and a return to higher levels of morale.
Problem: What do you recommend he do?
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Solution Summary
This posting discusses the actions that an OD consultant should take.. It focuses on how an OD consultant can reduce burnout.
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The OD consultant should do several things:
STEP 1
After the reduction in staff there are at an average 8 persons in every property:
1. He should organize each group of 8 into teams;
2. The teams need to be cross functional.
3. He should train the members of the team to be multifunctional
STEP 2
Once these objectives are achieved the burnout will be reduced:
He should then set objectives for each team that are relevant to the objectives of the property management company ...
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