Purchase Solution

The Benefits and Drawbacks of the Customer Rights Movement

Not what you're looking for?

Ask Custom Question

The Nader Page is a website devoted to consumer advocate Ralph Nader and his work.

Go to http://www.nader.org.
Click History.
Click Chapter 1.
Read "The Beginnings."
Click Back on your browser.
Click Chapter 8.
Read "The Citizen Movement Expands."

As a current or potential manager, how do you feel about the customer rights movement? Why?

Purchase this Solution

Solution Summary

This submission is based on a discuss or argument presented by Ralph Nader, that points out the drawbacks of the current customer rights movement, for both customers and businesses. Such an approach to customer service can provide an organization with a competitive advantage. However, it can also create many additional challenges for an organization and some of those effects are passed along to the consumer.

Solution Preview

As a potential manager, I believe the customer rights movement can bring about a very positive change that holds manufacturers accountable for poor quality. However, many businesses used quality control and quality improvement ...

Solution provided by:
Education
  • MEd, Jones International University
  • BSc, DeVry University
  • MPH, Walden University
Recent Feedback
  • "Thank you so much!"
  • "Great work"
  • "thanks for the information"
  • "Thanks for the information"
  • "Excellent Work, very well-written, clear and concise."
Purchase this Solution


Free BrainMass Quizzes
Cost Concepts: Analyzing Costs in Managerial Accounting

This quiz gives students the opportunity to assess their knowledge of cost concepts used in managerial accounting such as opportunity costs, marginal costs, relevant costs and the benefits and relationships that derive from them.

Writing Business Plans

This quiz will test your understanding of how to write good business plans, the usual components of a good plan, purposes, terms, and writing style tips.

Production and cost theory

Understanding production and cost phenomena will permit firms to make wise decisions concerning output volume.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

Operations Management

This quiz tests a student's knowledge about Operations Management