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Performance service agreements

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Can someone help with "outlining the protocol for performance service agreements greater than 1 Million projects" for contractors? Please outline all the points in the protocol and provide some new ideas.

It should include what is required before developing a performance service agreement for contractor greater than a 1 Million project.

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Solution Summary

This solution discusses the points that should be included in performance service agreements.

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Performance service agreement or performance guarantee contracts between project sponsor and contractor should outline various clauses and terms, in addition to the basic terms and conditions related directly to the deliverable. For example, if the project is to deliver an enterprise wide ERP software, the terms and conditions would include detailed list of functionality covered by the software, conditions related to delivery schedule, cost, conditions related to testing, employee training, maintenance and support, etc.

Apart from these clauses, the performance service agreement should cover exemptions or situations, which would not affect the terms and conditions of the contract. For example, non-performance, which may occur to events such as natural calamities (floods, earthquake, etc.), should be specifically included in order to protect contractors from payment cuts which may occur due to events beyond the control of the contractor.

Performance service agreement should be specific, but at the same time, should provide adequate flexibility to the contractor to deliver the agreed deliverable via innovative and creative approaches. In other words, even though performance service agreement is established to provide a defined framework for ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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