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Mayo Clinic Needs Assessment

Select a healthcare organization (local or national, large or small, public or private) and perform a needs assessment/gap analysis:

Description of the organization (history, length in service/operation, how many beds? clients served? location; rural vs. urban, satellite locations, total number of staff, client usage information/demographics, etc.)

Needs Assessment/Gap Analysis: What is not currently being offered? Room for improvements? Service delivery deficits? Personnel issues/shortages? Justify with supporting data and statistics.

Propose an intervention (service or facility) based on the needs/gap analysis. Identify measurable outcomes for the intervention.

Justify your proposed intervention by providing an analysis from:

Managed care
Health legislation
Contracts perspectives

Pick a minimum of three of the elements listed above depending on the organization selected and which apply to the specific organization/situation selected.

Create a plan to implement your intervention. Identify the stakeholders involved, and their role (s) in implementing the intervention. Include finance and staffing elements required to implement the intervention.

Develop a marketing communication plan on how the stakeholders will be informed, kept up-to-date, etc. prior to the intervention, during the intervention, and post intervention.

Develop a plan for measurement effectiveness of the intervention. What indicators will determine if the intervention is successful?

Solution Preview

Mayo Clinic Operations

"No one is big enough to be independent of others," Said Charles. H. Mayo the founder of Mayo Clinic (Mayo Clinic, 2010). Medicine has proven to be a complex department that requires a dedicated and qualified team of specialists, physicians, medical professionals, and scientists collaborating to provide the best medical attention. Mayo Clinic history is about being at the right time at the right palace. It was a moment where the scientific discovery made possible the creation of the modern medicine. It is essentially a story of an extraordinary family of Dr. William Worrall Mayo and his two sons, Dr. Charles H. Mayo and Dr. William J. Mayo. They built one great institution, the Mayo Clinic. As their expertise continued to develop, their fame spread globally and they started inviting more partners who could provide services and complement their surgical practice. They developed one of the global incorporated practices of medicine. They were determined, dedicated and had the will to face harsh and hostile environments. It is a story of sharing, discovery, selflessness, collaboration, and generosity. In order to analyze Mayo Clinic, we have to look at its goals, achievements, failures and recommendations. Whether or not they have lived up to their dreams and goals and whether there are needs that still need to be addressed is of paramount issue.

Innovation in healthcare has led the Mayo Clinic to make a shift and modify its services to attract more patients. The strategy was revolutionary, as the company became the first and largest integrated, not-for-profit group practice in the world (Mayo Clinic, 2010). The processes of how the clinic treats its patients have changed. Instead of having departments work independently, doctors from every specialty work together to care for patients with the objective and philosophy that the needs of the patient come first. The founders of the clinic understood that medicine has become so complex that it requires a team of specialists, physicians, scientists, and medical professionals all working together to provide the absolutely best medical care available, and diagnose each patient, recommending the best possible courses of treatment. The services have changed in that examinations are unhurried and each doctor listens attentively to the patient he or she is treating. In addition, evaluations are comprehensive with timely, efficient assessment and treatment, with availability of the most advanced, innovative diagnostic and therapeutic technologies and techniques. In essence, one would read about such an organization and feel naturally drawn to receiving healthcare services there rather than anywhere else because of the peace of mind and security that the clinic offers. Innovation's impact on healthcare has led to the creation of Mayo Clinic, an organization that chooses to interact with the challenges of technology and demanding services, and finds a competitive advantage that successfully attracts new customers of every market.

According to a review of Mayo Clinic, it has a unique model where they place the needs of the patients first. Mayo Clinic has a team approach that basically relies deeply on a variety of medical specialists who come together with different expertise and opinion to bring the best to the community. According to their report, they have a fundamental element of making sure that all patients are treated well and there is good communication between them. The Mayo Clinic model of care has been defined by its compassionate and quality medical care delivered in an integrated academic institution. Their primary focus is meeting the needs of its entire patient-base and embracing all the core elements it has put aside to govern them. They have cooperative, collegial staff that have factual multi-specialty integration. They conduct thorough examination of their patients and listen attentively to their needs. Further, they offer quality patient care with trust and compassion. Mayo Clinic values their patients and has great respect for them and their families. According to their model, they have high qualified staff with strong ethics, unique expertise and a lot of devotion to the clinic. They have a learning and research environment where they educate people on medicine. According to their model, they are after quality and not quantity. Mayo Clinic employs about 300 physicians and researchers and 46,000 health staff at its sites in Rochester, MN, Jacksonville, FL and Phoenix, AZ. The clinic treats approximately 500,000 people annually (Dolan, 2009). According to the Mayo Clinic statistics for the year 2008, there were 57,000 personnel members. They admitted 132,000 patients and 627,000 were unique patients. Since the year 1915, the Mayo educational center has trained 17,000 alumni and medical specialties.

Mayo Clinic has been recognized for many achievements. It uses a factual based guideline to offer the best care to patients through the American Stroke Association and the American Heart Association (Mayo Foundation, 2009). Mayo Clinic specializes mostly in diseases that have proven hard to treat. It is globally known for effective and innovative treatments for diseases that go undiagnosed for a long time. It started as a small and single outpatient facility and has become America's first integrated practice. According to news, it has been among the best hospitals in the United States. In 2009, Mayo Clinic was ranked number two among 4,861 hospitals in the United States (Comarow, 2009). Mayo Clinic, Rochester, was ranked in the top 12 among all 16 specialties (Comarow, 2009). Mayo Clinic brings in revenue of approximately nine billion dollars annually and hosts around 250 surgeries each day (MacGillis & Stein, 2009).

They have developed various programs such as fitness, medical and research training, weight loss, kidney transport, healthy behavior changes, obesity, and a great many other programs. These programs are meant to better lives in the community and societal level. Through research, they have come up with a new genetic test that is meant to help the doctors identify patients who may be having side effects to drugs used to treat depression. A report by Mayo Clinic reveals that depression affects 18 million adults. Thus, their introduction to the drugs will be of great benefit to the community. The report also shows that Mayo Clinic has offered the proven analytical technologies to over 5,000 health care institutions globally. Though Mayo Clinic believes that American health needs an urgent reform to ensure quality in patient's care, it has failed.

Despite their achievements, there have been numerous complaints by patients and other members of the community that need to be addressed with immediate effect if they are to fulfill their goals and maintain their ...

Solution Summary

This solution includes a comprehensive assessment of the Mayo Clinic including everything listed in the description of the the problem. Includes 14 references.