Explore BrainMass

Organisational Behavior - Interpersonal Communication

This content was STOLEN from BrainMass.com - View the original, and get the already-completed solution here!

1. Demonstrate how to improve interpersonal communication.

2. Identify the main barriers to effective communication and summarize ways in which these barriers can be minimized.

Miscommunication has often been blamed for organisational issues. From your work experience, discuss any communication related issues that have caused significant problems for you or your department or your organisation.

© BrainMass Inc. brainmass.com October 25, 2018, 8:04 am ad1c9bdddf

Solution Preview

Interpersonal communication can be improved through active listening. When active listening is present, it greatly reduces barriers through the reduction of static or varying forms of noise within the communication itself. In both interpersonal communication and the communication process itself, several steps can be taken to improve the process. The reduction of language and cultural barriers is a key issue, particularly in today's age of increased global business and personal transactions. Many websites have created 'translators,' and many people have taken advantage of recent technology when communicating with others who ...

Solution Summary

Solution includes 2 references.

See Also This Related BrainMass Solution

Case: Cultural dynamics, conflicts, ethics, sensitive issues and recommendations

Carmen is a 35-year-old Hispanic American woman who is working on a project with Hong, a 25-year-old Asian American graduate student intern. Several months ago, they were assigned to work together on an integral part of the project. They have been working together on a daily basis since the assignment was given. However, there are conflicts between them. Carmen was raised as a Roman Catholic, and Hong practices Buddhism. Hong is complaining that Carmen is "too aggressive and loud and should tone down her act." Hong finds Carmen bossy and unwilling to receive feedback without being defensive. Carmen feels that Hong is too demanding and is trying to change her mind to conform to his ideas about the direction of the project. Hong has always wanted to be promoted to a supervisory position in the company after his possible hire after graduation, but Carmen does not feel he is ready and often states that he is less experienced and lacks the "personality" for the position he desires in the company.

As the deadline draws near, each is growing more concerned that their personality differences, not their abilities, will be the reason that neither of them is successful. Carmen shares with a co-worker that Hong treats her like his employee and caretaker rather than an equal participant in the project. She also states that he is not respecting her because she is female.

Hong shares with his internship supervisor that Carmen makes him feel inferior due to his student status and lesser command of the workplace jargon. However, neither of them has shared these feelings with one another.


1. Analyze and identify the major relationship dynamics between Carmen and Hong.
2. Identify their major cultural conflicts and challenges. Keep in mind that these are merely possibilities. We are using this exercise to brainstorm and work through ways that people may or may not interact and communicate.
3. Point out potential ethical or legal issues. If they exist, what are the obligations of the workplace and employer?
4. Identify three possible culturally sensitive issues in this situation.
5. Recommend solutions to improve the situation. You may answer this from the perspective of management or employee.

View Full Posting Details