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Improving communication and understanding

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McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior (4th ed.). Boston, MA: McGraw-Hill/Irwin.

Improving communication and understanding should occur:
only after differentiation between the two sides has been reduced.
before differentiation between the two sides has been reduced.
only when the conflicting parties use the compromising conflict resolution style.
when task interdependence is low.
only when both parties have a win-lose orientation.

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Answer: only after differentiation between the two sides has been reduced.

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