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Communication & Importance of Verbal/Non Verbal Cues

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Analyze a positive and a negative face-to-face communication experience.

How did the verbal and nonverbal communication cues affect the recipients' perception of the message in each experience? Why?

In each experience, how do you think the message could have been perceived differently if it had been delivered in an online situation? Why?

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Solution Summary

This detailed solution analyzes a positive and a negative face-to-face communication experience, and explains how
verbal and nonverbal communication cues affect the recipients' perception of the message in each experience and why this occurs. Also, it offers ways the message could have been perceived differently if it had been delivered in an online situation and why.

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I had the experience of telling two fellow employees the same information, but with startling different results. In the first scenario, I approached my co-worker in her office, who was sitting down, and told her about a change in our benefits. I did not start the conversation off with any small talk, thinking it was better to get straight to the point.

From the beginning of the conversation she appeared to be too busy for me, looking down at her work and computer screen. My tone was not very pleasant, since I felt like she was being rude to me. Her face got all puckered and red; she crossed her hands over her chest, and said, "fine" to me in an angry tone. She refused to look me in the eye. I asked if she had any questions, and she responded angrily, "No, everything is fine." I remained standing for the conversation and purposefully remained calm and factual.

I noticed several ...

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Sally Baldwin, Ed.D
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  • MSS, United States Sports Academy
  • Ed.D, Boise State University
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