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Business communication: Direct and Indirect Orders

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Explain when the direct order is appropriate in inquiries. When would you use the indirect order? Defend your remarks with examples.

There is a 200 word minimum response required.

Credible reference materials, including your course textbook(s), may be used to complete the assessment. In-text and reference citations are required for all written responses.

Lesikar, R. V., Flatley, M. E., & Rentz, K. (2008). Business communication: Making connections in a digital world (11th ed.). Boston, MA: McGraw-Hill.

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Solution Summary

This solution explains when the direct order is appropriate in inquiries. It also explains when you would use the indirect order and gives examples. APA references are included.

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A direct order would be used when the audience is judged to be neutral or positive about the message you are communicating. This approach is used as the most concise and direct way in which to convey information (Guffrey, 2007). An example would be if a customer were inquiring about a product or a price. In this case, an employee would respond with the information requested, utilizing the opening paragraph to present the main point. The body paragraphs would include facts about the product, and the closing paragraph would reemphasize the main point, ask for an order, and provide contact information. The message is clearly conveyed in an ...

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