Background: The Accident Insurance Group was a company specializing in the pursuit of compensation claims for victims of accidents either at work or elsewhere. The company pursued claims for compensation on behalf of victims and takes a slice of the compensation award if successful. Following a fall in the success rates for personal injury claims and the withdrawal of a key financial backer, the company ceased trading in late May 2003. Approximately 2500 staff lost their jobs. Rumours about the future of the company began to circulate amongst staff when some received text messages advising them to look at their bank accounts because there were problems paying salaries; later text messages advised them that their salary had not been paid. There were then stories of the company actually notifying staff of dismissal by text message. The Chairman of the company, Mark Langford, claimed the decision to tell workers they had been made redundant through text message was not his and blamed the administrators, PriceWaterhouseCoopers.
What communication processes were adopted in each case (there may be more than one)?
What message/information was the sender trying to send out?
How successful was that person/body in communicating that message?
What barriers to successful communication did the information experience?
Advise the sender on an alternative approach that may have had different results.
The response addresses the queries posted in 867 words with references.
//Before writing about the obstacles of communication, it is essential to know about the 'Barriers to Effective Communication'. One should know about the key factors, which comein the path of effectual dialogue.//
In relation to the case, the communication process must be two way as well as formal, so that direct communication can easily flourish in between the members. The two way communication allows the sender to refine the communication as well as improve the self confidence. With the effective communication process, the administrator can easily motivate employees to work for the organizational development. Communication process must have an identifiable flow of information through interrelated stages of analysis directed towards the achievement of an objective. In the communication process, there is a need to continuously focus towards changes, progress over time and lastly goals. To make the communication effective, Communication process must include feedback. The process of communication must include elements to complete the process. Various elements of communication that have been included in the communication process area are sender, message, encoding, channel, receiver, decoding and lastly feedback.
Barriers to Effective Communication
Both kinds of communication methods I.e. Formal and informal methods of communication were ...
The response addresses the queries posted in 611 Words, APA References.