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    Business Communications (check homework)

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    My course book is on:

    Business Communication at work
    Glenco/McGraw-Hill Companies
    copyright 2000 by The McGraw-Hill Companies, Inc.

    Questions

    1. To insure writing is bias-free,
    __x_a. choose gender,neutral terms.
    ____b. use stereotypes
    ____c. use language that refers to disability or disease
    ____d. use discriminatory language

    2. The "me attitude" in writing:
    ____a. shows the reader you are serving his / her interest
    __x_b. focuses on you and your organization
    ____c. places the emphasis on the receiver
    ____d. displays a service attitude

    3. Attention, Interest, Desire, and Action (AIDA) is used for structuring:
    _x__a. effective, persuasive communication
    ____b. imcomplete communications
    ____c. the "you attitude".
    ____d. avoidance of a "call for action".

    4. When writing a routine claim letter,
    ____a. address the letter to the president of the company
    ____b. never ask for a specific adjustment
    ____c. assume the mistate was intentional
    __x_d. present the facts objectively.

    5. Which of the following is not characteristic of a good letter to the editor?
    ____a. Being rational
    __x_b. Being lengthy.
    ____c. Using good taste.
    ____d. Being fair

    6. Which of the following is the objective of the first in a series of collection letters?
    __x_a. To keep the customer's goodwill and future business.
    ____b. To threaten the customer
    ____c. To inform the customer of collection intentions.
    ____d. To avoid any tone of insistence.

    7. Which of the following does not influence the tone of a memo?
    ____a. The purpose of the memo
    ____b. The subject matter of the memo
    ____c. The rank of the writer as it relates to the receiver
    _x__d. The day of the week the memo is written.

    8. which of the following is not a commonly used pattern for presenting information in a report?
    ____a. Compare / Contrast
    ____b. Journalistic
    ____c. Cause / Effect
    __x_d. Positive Detail

    9. Most resumes do not include:
    ____a. a heading
    __x_b. age and marital status
    ____c. career objective
    ____d. education

    10. Which of the following traits would make a poor impression on an interviewer?
    ____a. Friendliness
    ____b. Preparedness
    __x_c. Compulsive talking
    ____d. Sincerity

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    Solution Preview

    Business Communications (check homework)

    My course book is on:

    Business Communication at work
    Glenco/McGraw-Hill Companies
    copyright 2000 by The McGraw-Hill Companies, Inc.

    Questions

    1. To insure writing is bias-free,
    __x_a. choose gender,neutral terms.
    ____b. use stereotypes
    ____c. use language that refers to disability or disease
    ____d. use discriminatory language

    Gender neutral makes it bias -free
    2. The "me attitude" in writing:
    ____a. shows the reader you are serving his / her interest
    __x_b. focuses on you and your organization
    ____c. places the emphasis on the receiver
    ____d. displays a service attitude

    Only b reflects the me attitude
    3. Attention, Interest, Desire, and Action (AIDA) is used ...

    $2.19

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