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Resolving collaboration issues in a small team

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Here's the problem: As the manager of a group of technical professionals of six people who are working as a team, the majority of the team members have complained about another team member. The complaints specifically focus on a lack of cooperation with other team members and the member continually taking a harsh, inflexible position that interferes with team effectiveness. You have observed this behavior first hand.

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Solution Summary

This solution addresses bringing a personality-based conflict in a small team to a higher degree of collaboration.

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As an experienced manager, the first thing you must do is to carefully and objectively evaluate what is really happening. To do that, you need to suspend any judgments or impressions until you gather facts.

Several ways to gather facts include discussing the team member's behavior with each person on the team including the person whom other team members feel is a disruption.

Then you ...

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