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balanced scorecard approach, policies, risk, acceptable use

Direction for the following questions.

What is a balanced scorecard approach, and why might it be useful for measuring overall IS performance?

What types of mechanisms can be used to help increase collaboration across business and IS leaders?

What are some special issues associated with managing an offshore outsourcing arrangement?

Describe how a company policy could minimize a specific business risk associated with user computing.

What are some of the global IS management challenges that face IS leaders today?

What is the role of a chief security officer, and why is this organizational role a relatively new one?

What practices help ensure that the costs of providing an IT service are aligned with the needs of business managers?

What is the specific purpose of an acceptable use policy?

Solution Preview

What is a balanced scorecard approach, and why might it be useful for measuring overall IS performance?

The balanced scorecard approach (BSC) is a management tool that provides focus on four critical areas -- financial, internal business processes, customer, and learning and growth. Management sets metrics in each area with appropriate targets and initiatives -- ways to reach the targets. Through the combined effort of all personnel, management is able to improve performance. It would be useful for all areas, including IS performance. By using it with IS, management can analyze the necessary areas in each of the four quadrants and can then determine how to improve performance in each area based solely on IS factors.

What types of mechanisms can be used to help increase collaboration across business and IS leaders?

When we think of mechanisms and wanting those mechanisms to work for us, we need to combine the mechanism with a communication method that would provide for greater productivity and efficiency in the communications, so that the business and IS leaders could communicate more effectively. We would want to make use of internal mechanisms and ...

Solution Summary

What is a balanced scorecard approach, and why might it be useful for measuring overall IS performance?

What types of mechanisms can be used to help increase collaboration across business and IS leaders?

What are some special issues associated with managing an offshore outsourcing arrangement?

Describe how a company policy could minimize a specific business risk associated with user computing.

What are some of the global IS management challenges that face IS leaders today?

What is the role of a chief security officer, and why is this organizational role a relatively new one?

What practices help ensure that the costs of providing an IT service are aligned with the needs of business managers?

What is the specific purpose of an acceptable use policy?

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