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Old Family Bank: Consulting for High Performance

Review the attached document.

- What accounts for any noticeable differences between the two? (1 paragraph)
- Are both interpretations valid? Why or why not? (1 to 2 paragraphs)
- What action change program would you recommend implementing at the Old Family Bank and why? (1 to 2 paragraphs)


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The first question asks you to compare your work (which you have not included) with the model answer, which, from my understanding, is the information attached.

1. Review your work and the model answer. What accounts for any noticeable differences between the two? (1 paragraph)

What was your answer?

In comparison, the account in the attached file determines that the main difference between the two departments is the level of loyalty to the company. High loyalty (check-sorting department) to the company is related to high productivity, whereas low loyalty to the company (data-processing department) to low productivity. For example,

In an effort to understand this phenomenon, Day decided to interview the members of both departments. Day hoped to gain some insight into the dynamics of each group's behavior. It was discovered that the check-sorting department displayed a great deal of loyalty to the company. Most of the group are unskilled or semiskilled workers, although they have no organized union, each person felt that the company had made special efforts to keep their wages and benefits in line ...

Solution Summary

Referring to the attached case on the Old Family Bank, this solution addresses the questions posed e.g., model, recommendations, etc. Supplemented with a highly information resource on employee commitment. References are also included.