A. What is a non-value-added activity?
B. How much did non-value-added activities cost Switzer this past year?
C. Which of the two markets—sales to bookstores or sales to individuals—resulted in lower overall costs for incoming receipts, warehousing, and outgoing shipments? Evaluate these costs in both absolute dollars and as a percentage of sales. In addition, present a possible explanation for your results. Note: Ignore costs that arose from inefficient operations.
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500 words explaining what a non-value activity is and how much they cost Switzer in a year.