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Mecklenburg County Balanced scorecard

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A company that provides training, certification and consulting services to commercial, government, and non-profit organizations in applying best practices in balanced scorecard (BSC), strategic performance management and measurement, and transformation and change management has a customer success story on its website at http://www.balancedscorecard.org/Home/tabid/36/Default.aspx. Click on the Award for Excellence link (on the right-side of the page) and read the story about Mecklenburg County, which successfully transformed the county government and positioned it for tough times. Summarize the success story and explain how it relates to what you have learned in this course this week.

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Mecklenburg County used the basic principles of the balanced scorecard, rather than its literal scorecard format of four perspectives of Financial, Customer, Business Process and Learning and Growth. They started with strategy and six transforming principles (understandable, responsible, sustainable, affordable, choices & consequences, and accountable) and then moved towards deciding what were the core perspectives that needed to be monitored and rewarded. For instance, they reworded the financial perspective to Customer & Stakeholder as these outcomes are the basic mission of the county (not financial profits and cash flows).

The project also ...

Solution Summary

Your discussion is 395 words and a reference. It summarizes the success story of Mecklenburg County and why the scorecard worked.