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Assessing Workplace Behavior

To perform effectively you need to:
- prioritise and plan your work to meet objectives, managing conflicting pressures and making best use of time and resources
- ensure the quality of your work always meets or exceeds agreed requirements
- develop and maintain effective working relationships
- actively develop your own skills and knowledge, acting on feedback where appropriate
- demonstrate a professional attitude to the culture of the organisation in which your work.
Achievement of this performance objective requires consistent performance over a period of time. Evidence of this may include validation from third parties, and may be demonstrated as part of carrying out other duties.
Examples of relevant activities include:
- actively evaluate your own performance and participate in your organisation's appraisal process
- identifying your own development needs and regularly review your personal development plan
- working effectively and reliably to ensure that everything for which you are personally responsible is completed to a high standard
- working effectively as part of a team, providing support for others where appropriate
- working effectively on partnership/joint projects with workers in other organisations.
These examples illustrate how you might demonstrate your performance. They are not obligatory - you may prefer to think of other ways that show how you perform effectively in this area.

Question 1: What have you learned about how you work as an individual?
Question 2: How have you changed your behaviour or approach to the workplace as a result of what you have learned?
Question 3: How has this helped improve work outputs or business results in your area?

Solution Preview

Step 1
As an individual, I work to learn. All the time I pick up new information. This is picked up from four sources. First, I learn from my direct experience while working. For instance, if a machine breaks down, I search for the cause and try fixing it. Second, I learn from the experiences of others. During work other employees talk about their skills and abilities. I try and learn from others. Third, I learn from special experiences, for example during work I have realized that special occasions occur. There may be an unexpected increase in productivity or there may be an accident. I learn from the incident. Fourth, I learn from my supervisors. They actively give feedback as well as give valuable hints on improving performance. I have found these valuable.
One of my strengths is that I comply with the goals of the organization for which I am working. If the organization wants to reduce costs, I find new ways of reducing costs. If the organization wants on time production, I make special efforts to ensure that production is completed on time. In this context, I also carefully follow the instructions of my supervisor. The overall effect of these actions is that I get a good score on the performance evaluation of the company for which I work. In most cases I know from my supervisors what criteria will be used for performance evaluation. I enquire about these criteria at the beginning of the year. The supervisors are eager to share this information because they feel that employees will help achieve company objectives. During work I try and work towards achieving those objectives. For example, if one of the criteria is to reduce the number of defects, I take special measures to ensure that my work produces the least number of defects. I also inform my team members about the criteria but this can lead to conflicts. For example, I once mentioned to my colleague that the supervisor was seeking higher cutting accuracy. The team member accused me of being a stooge of the supervisor and started behaving aggressively towards me.
I constantly try and upgrade my skills. When I commenced work three years ago all the machines were electrically driven. After two year two computer controlled machines were installed. I asked for in house training but there were no trainers. I joined a training ...

Solution Summary

This solution explains how work becomes a source of learning. The sources used are also included in the solution.