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Information about continuous quality improvement and lean

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a) How can you compare and contrast Continuous Quality Improvement (CQI) and Lean?
b) What is similar and different between CQI and Lean?
c) What unique contributions to quality does CQI and Lean bring?
d) Which approach CQI or Lean is more useful to a given patient care setting as opposed to another (For instance, is one better applied to the ambulatory care setting as opposed to the emergency department setting)? Which approach is preferential?

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How can you compare & contrast Continuous Quality Improvement (CQI) and Lean?
Both Lean and CQI aim to improve quality and efficiency while controlling costs. The Lean approach is a quality improvement philosophy and set of principles originated by the Toyota Motor Company. Lean is not a program, it is not a set of quality improvement tools, and it is not a quick fix. Rather, Lean is a cultural transformation that changes how an organization works from senior management to front-line service providers, and it often requires new habits, new skills, and new attitudes throughout the organization. In Lean management, every organization has structured processes that include steps for which a service, product, or customer flows through the organization. Lean is designed to evaluate a process and eliminate waste through root cause analysis. Lean improvements ultimately benefit a customer-focused culture by improving speed of delivery, increased quality, and flexibility in meeting ever-changing demands while removing "wasteful" activities.

Continuous Quality Management (CQM) is an approach to improving and maintaining quality that emphasizes regular, internally driven assessments of potential causes of quality defects, followed by action aimed at either ...

Solution Summary

In today's fast paced healthcare environment organizations need to operate in a highly regulated fashion which is where Quality Assurance Programs and their subsidiaries play an important role. Included in this solution is information about continuous quality improvement, and lean principles of organization. This solution examines the differences between the two, and also shows each ones unique contributions to industry standards. Finally this solution also illustrates which plans work better in different healthcare settings, i.e. outpatient setting verses an impatient setting.

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