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Seek More Information or Agree with the Critic

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Which skill discussed in the responding nondefensively to criticism (p 363) section do you think would be the best "first response" in a customer service situation--Seek More Information (p.363) or Agree with the Critic (p. 367)? Explain why you chose approach before the other?

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The expert determines the skills discussed in the responding non defensively to criticism that they think would be the best "first response" in a customer service situation.

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When responding non-defensively to criticism (pg. 363) in a customer-service situation, it is always best to agree with the critic (P. 367). This is because a customer is a valued person to a business and, ...

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