In early April, Carl Robins, the new campus recruiter for ABC, Inc., successfully recruited several new hires in spite of having been at his new job for only six months; this was his first recruitment effort.
He hired 15 new trainees to work for Monica Carrolls, the Operations Supervisor. He scheduled a new hire orientation to take place June 15, hoping to have all new hires working by July.
On May 15, Monica contacted Carl about the training schedule, orientation, manuals, policy booklets, physicals, drug tests, and a host of other issues, which Carl would coordinate for the new hires. Carl assured Monica that everything would be arranged in time.
After Memorial Day, Carl was at his office and pulled out his new trainee file to finalize the paperwork needed for the orientation on June 15. While going through the files, Carl became concerned. Some of the new trainees did not have applications completed or their transcripts on file, and none of them had been sent to the clinic for the mandatory drug screen. He then searched the orientation manuals and found only three copies with several pages missing from each.
Frustrated, he went for a quick walk. Upon his return to the office, he decided to check out the training room for the orientation. There he found Joe, from technology services, setting up computer terminals. Carl reviewed the scheduling log and found that Joe had also reserved the room for the entire month of June for computer training seminars for the new database software implementation.
Carl panicked. He went back to his office, put his head on his desk, and thought to himself, "What am I going to do?"
To start, what is the problem? It seems that Carl, or someone, dropped the ball on training the new employees. Does it seem that it was Carl's responsibility or someone else's? It doesn't say, so that is part of your analysis. Also, why would it be an issue that Joe signed out the computer lab? Because that is where the training would occur or is Joe part of the problem? These are all issues to think ...