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Defect Removal Efficiency Metric

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Please elaborate on 'Defect Removal Efficiency' metric. How would this metric be specifically derived or computed? How would it be used by (and for) project management?

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Defect-removal efficiency is one of the important metrics used for quality analysis of software that helps minimizing schedules and costs while maximizing the efficiency (Jones, 1996). Defect-removal efficiency indicates the percentage of bugs removed in any software. Software firms can achieve higher levels of customer satisfaction if the value of the defect-removal efficiency is above 85% (Jones, 1996). Hence, this metric could be quite useful in the context of project management, as it gives useful information for the project manager. The deficiency-removal metric also assists the project manager in controlling project costs and schedules. For instance, a deficiency-removal efficiency of 95% could help project managers in reducing the ...

Solution Summary

This solution elaborates on the defect removal efficiency metric. This metric is used in the development of customer relationship management software.