Purchase Solution

IT Support - Unable to Log into Email

Not what you're looking for?

Ask Custom Question

A user calls to report that she is unable to log on to email. You respond with a couple of quick questions. Because you know that no one else is using the network right now, you cannot determine whether the problem is unique to her machine or affects the entire network. Probing further, you also learn that she is unable to print. You decide that the problem is probably easier to troubleshoot from the user's computer. Outline the items you must check and the questions you must ask when you arrive at the user's office. Based on the possible responses to your questions, describe the actions you will take to correct the potential causes of the problem.

Purchase this Solution

Solution Summary

118 words describe steps to take to fix this network issue.

Solution Preview

Problem: A user calls to report that she is unable to log on to email. You respond with a couple of quick questions. Because you know that no one else is using the network right now, you cannot determine whether the problem is unique to her machine or affects the entire network. Probing further, you also learn that she is ...

Purchase this Solution


Free BrainMass Quizzes
Basic Networking Questions

This quiz consists of some basic networking questions.

Word 2010: Table of Contents

Ever wondered where a Table of Contents in a Word document comes from? Maybe you need a refresher on the topic? This quiz will remind you of the keywords and options used when working with a T.O.C. in Word 2010.

Javscript Basics

Quiz on basics of javascript programming language.

Excel Introductory Quiz

This quiz tests your knowledge of basics of MS-Excel.

Basic Computer Terms

We use many basic terms like bit, pixel in our usual conversations about computers. Are we aware of what these mean? This little quiz is an attempt towards discovering that.