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Refining the Problem Statement

Refining the Problem Statement

Resources
• Refining the Problem Statement Scoring Guide.
• Writing Feedback Tool.
The objective of this assignment is to measure your progress in mastering the following course competency:
• Apply theories, models, and practices of global operations management to address business problems.
More specifically, you will be expected to demonstrate your ability to:
• Analyze the process selected for improvement using the fishboning technique to uncover the root causes of the problem.
• Analyze the process selected for improvement using flowcharting techniques to detail the steps of the process.
• Update the problem statement based on information gathered about the process and its role within the organization.
• Select a suitable process for improvement based on access to process data within the organization.
• Select suitable scope for process of improvement for this course.
Activity Instruction
Once you have broadly identified a process problem, the next critical step is to ensure that you thoroughly understand the problem in its detail. There are a number of tools you can use to do this. Two of the most useful are the fishbone diagram and the process flowchart. For this assessment:
• Create a fishbone diagram to identify, analyze, and graphically depict all potential causes related to the problem in your process in order to uncover the true root causes of the problem.
• Create a graphical flowchart that details all of the steps in the process over time. Pay attention to what this flowchart tells you about the following:
o Previously unidentified, yet important, steps.
o Products or services that should undergo quality checks but do not.
o Times when critical information is not being shared among all involved people and functions.
• Update your problem statement to reflect additional information you gather that impacts your original assumptions.
• Based on your refined problem statement, briefly describe the scope of your process improvement objective. Focus on only one of the contributing causes of the problem in order to keep your project doable given the short time frame of the course.
• Sketch out a rough "Before and After" flowchart diagram that visually illustrates what your process looked like before your improvement and what it might look like after your recommendations are incorporated.
Review your Refining the Problem Statement Scoring Guide to make sure you have met all of the criteria of this assignment.

Due Date: End of Unit 3.
Percentage of Course Grade: 8%.
Note:

Refining the Problem Statement Scoring Guide Grading Rubric
Criteria Non-performance Basic Proficient Distinguished
Analyze the process selected for improvement using the fishboning technique to uncover the root causes of the problem.
20% Does not analyze the process selected for improvement using the fishboning technique to uncover the root causes of the problem. Analyzes the process selected for improvement using a minimal fishboning technique to uncover the root causes of the problem. Analyzes the process selected for improvement using the fishboning technique to uncover the root causes of the problem. Evaluates the process selected for improvement using the fishboning technique to uncover the root causes of the problem.
Analyze the process selected for improvement using flowcharting techniques to detail the steps of the process.
20% Does not analyze the process selected for improvement using flowcharting techniques to detail the steps of the process. Analyzes the process selected for improvement using minimal flowcharting techniques to detail the steps of the process. Analyzes the process selected for improvement using flowcharting techniques to detail the steps of the process. Evaluates the process selected for improvement using flowcharting techniques to detail the steps of the process.
Update the problem statement based on information gathered about the process and its role within the organization.
20% Does not update the problem statement based on information gathered about the process and its role within the organization. Minimally updates the problem statement based on information gathered about the process and its role within the organization. Updates the problem statement based on information gathered about the process and its role within the organization. Significantly updates the problem statement based on information gathered about the process and its role within the organization.
Select a suitable process for improvement based on access to process data within the organization.
20% Does not select a suitable process for improvement based on access to process data within the organization. Selects a suitable process for improvement but it is not clearly based on access to process data within the organization. Selects a suitable process for improvement based on access to process data within the organization. Selects a suitable process for improvement based on access to excellent process data within the organization.
Select suitable scope for process of improvement for this course.
20% Does not select a suitable scope for process of improvement for this course. Selects potentially suitable scope for process of improvement for this course. Selects a suitable scope for process of improvement for this course. Selects a suitable scope for process of improvement for this course. Takes into account constraints and resource availability when defining scope.

***This is in reference to Toyota The Accelerator Crisis Article*******

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The fishbone diagram is a display that hones on a primary goal output to delivering the end result as desired. In the case example, the selection to focusing on customer service metrics for improving the overall company's objective is for business continuity to encouraging returning customers. Therefore, the main focus on a fishbone diagram is customer service as an objective for aiming in meeting accomplishments within the timeframe set forth, for instance, the improving of customer service metrics (feedback, surveys, and customer preferences) to delivering a customer satisfaction.

Fish head = Customer Service {Toyota Corporation objective is improving their customer service} Try and identify the one concept focus to ...

Solution Summary

The expert refines a problem statement scoring guide. Writing feedback tools are given. The process selected for improvement using the fishboning techniques to uncover the root causes are given.

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