Purchase Solution

Propose a metric that could be used to quantify this.

Not what you're looking for?

Ask Custom Question

Propose a metric that could be used to quantify this.

The learning and growth perspective assesses employee ability and the quality of information systems, along with the effects of operational alignment in supporting the accomplishment of organizational goals. These processes will only succeed if adequately skilled and motivated employees, supplied with accurate and timely information are driving this dimension. To achieve sustainability, the organization must reinvent itself to fit the ever-evolving business markets. Learning and growth measures identify the infrastructure most appropriate to the firm from human resources, leadership, organizational systems and procedures.

One critical measure of the learning and growth perspective that is sometimes difficult to measure involves employee satisfaction, retention and the development of their skills. This effort begins with the question of, "What do we need to deliver?" This dimension focuses on developing a corporate culture of values, relationships, behaviors, and productivity. These aspects also require refinements which may involve increasing employee satisfaction by salary and benefit enhancements to solidify retention of a highly qualified workforce. It also involves better communication strategies, along with the incorporation of employee development and training. This perspective develops the performance of the key internal processes which drive this important segment of the business.

It is imperative that all goals and objectives within the various internal business units align with the overall corporate strategic goals, vision, and mission. Once the strategy has been created, the balanced scorecard (implementation and metrics) must be communicated to all the employees, so they understand their individual contribution to the implementation of the corporate goals. Continuing special attention must be paid to employee satisfaction and motivation, while learning and growth objectives are continually assessed and refined, along with a recurrent focus on the capabilities of internal information systems.

Purchase this Solution

Solution Summary

Your tutorial offers you five objectives and related measures for the learning and growth perspective of the balanced scorecard.

Solution Preview

Potential metrics for Learning and Growth:

Objective: employee satisfaction
Measure: Employee satisfaction rating on annual survey

Objective: ...

Solution provided by:
  • BSc, University of Virginia
  • MSc, University of Virginia
  • PhD, Georgia State University
Recent Feedback
  • "hey just wanted to know if you used 0% for the risk free rate and if you didn't if you could adjust it please and thank you "
  • "Thank, this is more clear to me now."
  • "Awesome job! "
  • "ty"
  • "Great Analysis, thank you so much"
Purchase this Solution

Free BrainMass Quizzes
Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Basics of corporate finance

These questions will test you on your knowledge of finance.

Paradigms and Frameworks of Management Research

This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.

Income Streams

In our ever changing world, developing secondary income streams is becoming more important. This quiz provides a brief overview of income sources.

Situational Leadership

This quiz will help you better understand Situational Leadership and its theories.