Macy's stated values vs. actual plans and actions
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Analyze the degree of alignment between Macy's stated values and the actual plans and actions.
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THis detailed solution includes links and examples to illustrate the degree of alignment between Macy's stated values versus actual plans and actions.
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Macy's corporate philosophy/values are that the customer is number one, and all actions must be directed to providing merchandise targeted for the customer. In particular, Macy's prides itself on stocking merchandise at its store based on locality: more urban ware (or wear!) for downtown stores, etc.
In addition, it prides itself on open communication amongst all stakeholders. Furthermore, Macy state's the value of their people, believing that the employees which they have selected are crucial to the success of the operation since that is with whom the public is interacting. To learn more you may visit this link: http://www.macysinc.com/AboutUs/Vision/default.aspx
So, how do these values align with Macy's actions?
Touring the different stores you can see that the merchandise is selected based on the locale ...
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