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Postal Service Changes Over 20 Years

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The U.S. Postal Service's basic function is to provide postal services to bind the Nation together through the personal, educational, literary, and business correspondence of the people. It shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to all communities.

Over the last 15-20 years, has the Postal Service positioned themselves for long term sustainability? Why?

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Solution Summary

The answer to this problem explains the positioning of the Postal Service in last 15-20 years . The references related to the answer are also included.

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Over the last 15-20 years the Postal Service has not positioned itself for long term sustainability.
The Postal Service is an agency that is explicitly authorized by the US Constitution. It employs 617,254 workers, has 211,264 vehicles and is legally obligated to serve all Americans. It has exclusive access to letter boxes marked US Mail and personal letter boxes in the USA.

One of the key challenges to Postal Service is the declining Fist Class Mail. Between 1995 and 2013 there is a decline of First Class Mail volume by 61 percent. Postal Service has come down to cost cutting. It will not deliver first class mail on Saturdays. The business model followed by it is not sustainable because it does not take into consideration the needs and requirements of its customers.

Postal Service positioning is that of a slow and tardy service. The positioning of low reliability has doomed Postal Service to failure. The experience of lost letters, misplaced parcels, and abrupt responses has positioned the Postal Service as lethargic and ...

Solution provided by:
Hatim Baxamusa, MBA
Education
  • BSc , University of Calcutta
  • MBA, Eastern Institute for Integrated Learning in Management
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