The USPS Innovative Process
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Write a paper on USPS. In this paper discuss
*Identify and discuss the four basic phases of the innovative process.
*Explain how you will apply the innovative process to change USPS
*Identify the appropriate tools and techniques to be used in this process and explain why they were selected
*Discuss how you will measure your results and what steps USPS will take to ensure continuous improvement.
Format paper to APA and references.
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Solution Summary
On September 30th, Congress approved legislation that gave the United States Postal Service a one-year reprieve on its obligations to pre-fund retiree healthcare benefits, averting a potential crisis, as USPS did not have the cash on hand to make this payment; USPS efforts in light of their current budget challenge has been most positive: they stepped up their cost cutting, trimming 6 billion from their expenses and cutting almost 115 million work hours, all while service and customer satisfaction reached record highs.
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According to Postalupdates (2010) on September 30th, Congress approved legislation that gave the United States Postal Service a one-year reprieve on its obligations to pre-fund retiree healthcare benefits-averting a potential crisis as the USPS did not have the cash on hand to make this payment; and no other federal agency is subject to this requirement. According to this site, with fiscal year 2009 in the books, the USPS now turns its attention to 2010-and the outlook for postal profits remains bleak. For example, according to this site, Postmaster General John Potter remarked:
"Without a big change in the way we've required to do business, we're looking at a deficit of more than
$5 billion dollars-for years to come. This is a critical public policy issue."
According to Postalupdates (2010) USPS efforts in light of their current budget challenge has been most positive; this past year, like a lot of companies, they stepped up their cost cutting, trimming $6 billion from their expenses and cutting almost 115 million work hours; all while service and customer satisfaction reached record highs. In addition, according to this site, one also has to agree that mail still ranks as a critical communication vehicle that connects businesses with their customers; even with the recession, the USPS delivered 176 ...
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